HelpDesk Reps
Get help fielding questions about using Google Apps from users in your organization.
HelpDesk Resources
Google Calendar Training (11 minutes)
  • Troubleshoot common Calendar issues
  • Link to tools, resources, and documentation
  • Explore case examples and exercises
Google Groups Training (11 minutes)
  • Troubleshoot top 5 Groups issues
  • Dig deeper with Telnet tests
  • Explore case examples and exercises
HelpDesk setup and training tips
  • Set up your HelpDesk operations to support Google Apps
  • Train your staff to troubleshoot Google Apps and submit support tickets to Google