New? Start here

Start from scratch

  • Find and join a group
  • Post topics and responses
  • Create a group
  • Collaborate with your team
  • Manage groups

 

Get started

Cheat sheet

  • Groups cheat sheet Need a quick reference for the Groups basics you've learned? Download this cheat sheet.

Collaborate better

  • Email list Does your team regularly share information with team members via email? If so, you might want to use Google Groups to set up a group email list. An email list can be set up just like a distribution list—you can create a new email address that anyone in your organization can use to send messages to your team.

  • Collaborative inbox Does your team use email to process support tickets, sales inquiries, or other requests from colleagues or customers? If so, you might want to set up a Group as a collaborative inbox. With a collaborative inbox, members of a group can receive and respond to email requests using a common address, such as support@your_company.com. They can also assign incoming messages to group members, track status, categorize posts so they’re easy to find later, and more.

  • Q&A forum Would your customers benefit from an online forum where they could ask and answer questions about your products or services? If so, you can set up a Group as a Q&A forum. Here, product experts and savvy customers can help answer common questions about your product, and mark the best answers to the web. Responses can be edited for grammar or succinctness and remain archived as a knowledge base for other customers.

  • Web forum Do you want to bring people together in your organization with similar interests or expertise? Maybe you want to create a community around a specific subject, product, or function? If so, you might want to set up a Group as a web forum. With a web forum, you can create a Group on a particular subject that anyone in your organization can join.

  • Build a better virtual team Want a better way to connect with teammates working in other locations? With Google Apps, you can kick off team communications using Groups and Google Hangouts. You can improve communications and conduct your team building activities online.

Top 4 Groups tips

Groups FAQ

  • What types of Groups can I create?

    You can create email lists, web forums, Q&A forums, and collaborative inboxes. For more information on these types of Groups, see Get Started with Groups.

    Note: Your administrator must first set up Groups for Business before you can create Groups.

  • How do I know if I’m creating a public group or a group within my organization?

    When you’re creating a group, check the end of the Group email address. If you see @googlegroups.com, you’re creating a public group. If you see @yourdomain.com, you’re creating a group within your organization.

    Whether you create a public group or a group within your organization, you can set permissions to specify who can join the group. For more information on types of groups and permissions, see Get started with Groups.

    Note: Your administrator must first set up Groups for Business before you can create Groups.

  • Who can see the groups I create?

    If you create a group within your organization, your group’s visibility to others depends on your administrator’s Groups settings. If you have questions, please contact your administrator. The visibility of your group’s content depends on the group’s permission settings. For more information on group permissions, see Get started with Groups.

    For information about the visibility of public Groups, visit the Groups Help Center.

    Note: Your administrator must first set up Groups for Business before you can create Groups.

  • What’s the difference between an email alias, a mailing list, and a shared inbox?
    Email alias Mailing list Shared inbox
    Purpose You need a business address (For example: sales@yourcompany.com), or you have multiple personal addresses. Your team needs a business address (For example: sales@ or info@) for internal communications, group projects, etc. You can also include external users, such as consultants or volunteers, who have their own email addresses. Your team manages a queue of incoming messages and questions, such as support requests from external customers.
    Who One person. A group of people. A group of people who manage requests through email.
    Example Cassy has her primary address cassy@solarmora.com. She adds the aliases info@solarmora.com and anne@kitbeat.com.

    She can send and receive email at all of these addresses in her Gmail inbox.
    The Project X team receives all messages sent to the mailing list group projectx@solarmora.com.

    The team can also easily share Google Drive files, send emails, and send Google Calendar invites using projectx@solarmora.com instead of typing each member’s addresses.
    Your Support team receives customer requests sent to support@solarmora.com. Each member can take a support request, then mark it as complete.
    Create a mailing list Gmail
    Contact your administrator
    Groups
    Create an email list
    Groups
    Create a collaborative inbox
  • Why can’t I join certain groups?

    An open group allows you immediate membership.

    A restricted group requires approval from an administrator before you can be added.

    A private group requires you to click on a link to request membership from the owner.

    Note: Your administrator must first set up Google Groups for Business before you can create Groups.